Speech and telephony settings

In multi-agent topologies, speech and telephony settings of the “top-level” agent that starts the conversation apply to the whole conversation. Therefore there is no need to configure them for the sub-agents.

Speech and telephony settings are configured in the Speech and Telephony tab in the Agent screen, or in the corresponding bot connection in Bot connections screen.

That said, it is possible to update certain call settings when the conversation moves to a sub-agent, by configuring the session_params advanced configuration parameter on that sub-agent. For example, this technique is used to switch the speech language and voiceName per agent — see Multi-language setup.